Benefits of Connecting Gong to Windmill
Integrating Gong with Windmill brings real customer conversations into performance reviews and 1:1s — so coaching and evaluation are based on actual interactions, not fuzzy recollections.- Automatically surfaces call activity and deal involvement without manual notes
- Gives managers context to coach on messaging, objection handling, and presence
- Ensures reps get credit for the work they do that isn’t always visible in CRM data
- Makes performance reviews more objective and grounded in real customer conversations
- Helps sales, CS, and support teams grow through shared context — not extra reporting
Connected Data
When connected, Windmill securely reads metadata and high-level conversation insights from Gong:| Data Type | How Windmill Uses It |
|---|---|
| Call & meeting metadata (participants, time, length) | Shows activity levels, participation, and customer-facing involvement |
| Meeting transcripts | Helps surface details and context from meetings |
| Deal / account association | Attributes conversations to the correct customer relationship |
| Coaching & feedback markers | Supports growth-focused 1:1s and manager coaching moments |
| AI conversation summaries (if enabled) | Provides narrative context without requiring full call review |
Windmill does not ingest or store raw audio/video unless explicitly authorized.
By default, we use metadata, transcripts, or summaries — not full recordings.
Permissions
Windmill requests read-only, scoped access through Gong’s API.| Permission | Purpose |
|---|---|
| Read call & meeting metadata | To reflect customer-facing work and conversation volume |
| Read transcript or summary (optional, configurable) | To provide context for coaching and performance discussions |
| Read account / deal association | To attribute work accurately across teams |
| No write access | Windmill never modifies calls, tags, or coaching notes in Gong |
FAQs
Does Windmill store call recordings?No. Windmill stores transcripts and summaries. Does Windmill analyze transcripts?
We currently store transcripts, but don’t offer any coaching built on top of transcripts. Does Windmill write anything back to Gong?
No. The integration is read-only. How often does Windmill sync data?
Continuously. New calls and insights appear in Windmill shortly after they’re processed in Gong. Is this integration secure?
Yes. All data is encrypted in transit and at rest. Windmill complies with SOC 2 controls and stores only the minimum required performance-context data. What happens when a rep changes teams or leaves?
Historical contributions remain for review context, but Windmill stops attributing new activity once they’re deactivated.