Skip to main content

​
Benefits of connecting Front to Windmill

Connecting Front to Windmill brings customer-facing work into performance conversations — so support, success, and ops teams get recognized for the real work they do every day.
  • Automatically captures meaningful customer interactions without manual reporting
  • Ensures employees get credit for responsiveness, problem-solving, and tone
  • Reduces time spent preparing for reviews, calibrations, and promotions
  • Provides managers with context for coaching and development conversations
  • Makes performance reviews more fair and grounded in actual customer impact
Windmill turns ongoing support and communication work into structured insight for growth, feedback, and recognition.

​
Connected data

When connected, Windmill receives supported conversation activity from Front webhooks:
For supported events, Windmill stores the Front webhook payload with the activity. This payload can include the message body and text, subject, headers, author and recipient details, conversation details, tags, and status information.

​
Permissions

Windmill requests read-only access to the authorized Front account.
Synced Front data is available to all members of the Windmill workspace. Front source permissions do not limit visibility in Windmill.

​
FAQs

No. The integration is strictly read-only.
Front sends supported conversation activity through webhooks. Windmill also runs a daily sync to update Front users and their employee mappings.
Yes. All data is encrypted in transit and at rest. Windmill meets SOC 2 security controls and uses least-privilege scoped API access.
Their historical contributions remain accessible for context, but Windmill stops associating new activity once they are deactivated.