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Accessing the Platform

Log in to Windmill at app.gowindmill.com. You can authenticate using:
  • Google
  • Microsoft
  • Rippling (if your admin has set up the connection)
Use the same authentication method across your entire organization for the best experience.

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Platform preferences

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Dark mode

You can use Windmill in dark mode if you prefer. Just hit the toggle on the bottom left hand side of the nav.

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How often data updates

Windmill is always updating in the background to give you a real-time view of team performance. Different systems sync data on different schedules: Real-time:
  • Responses to Windy in Slack
  • New feedback submissions
Hourly:
  • Meeting transcripts
  • Most productivity tool activity (GitHub, Jira, Linear, etc.)
Daily:
  • HRIS data (org chart, employee roster)
  • Some CRM activity
Responses to Windy should populate in the platform within an hour after they’re sent. For more details about specific integrations and sync timing, see our Connected Data guide.

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Settings

Access platform settings by clicking Settings in the navigation. From here, Admins can:
  • Manage connections to your business tools
  • View and edit your org chart
Only Admins have access to certain settings like managing connections and editing the org chart. For more about access levels, see Permissions and Access.

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Getting help

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Email support

Reach out to support@gowindmill.com for any questions or issues.

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Ask Windy

Windy has full access to our help desk and can answer any of your questions.

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Help center

Browse this help center for guides, tutorials, and answers to common questions.
Our support SLA is under 24 hours, but we typically respond in under 10 minutes.

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FAQs

Yes, you can export reports and data from Windmill. Reach out to your Windmill team or support@gowindmill.com for assistance with data exports.
Currently, dashboard layouts are standardized. If you have specific customization needs, reach out to support@gowindmill.com to discuss options.
The Windmill platform works best on modern browsers:
  • Chrome (recommended)
  • Firefox
  • Safari
  • Edge
We recommend using the latest version of your browser for the best experience.
The Windmill Dashboard is optimized for desktop use. For mobile access, interact with Windy through Slack—most Windmill functionality is available via Windy conversations.
To delete your Windmill account or remove your organization’s data, reach out to support@gowindmill.com. We’ll process your request and confirm when it’s complete.