> ## Documentation Index
> Fetch the complete documentation index at: https://help.gowindmill.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Gong

> Connect Gong to Windmill so call recordings, transcripts, and meeting insights appear in 1:1s, recaps, and performance review context for sales teams.

## Benefits of connecting Gong to Windmill

Integrating Gong with Windmill brings real customer conversations into performance reviews and 1:1s — so coaching and evaluation are based on actual interactions, not fuzzy recollections.

* Automatically surfaces call activity and deal involvement without manual notes
* Gives managers context to coach on messaging, objection handling, and presence
* Ensures reps get credit for the work they do that isn’t always visible in CRM data
* Makes performance reviews more objective and grounded in real customer conversations
* Helps sales, CS, and support teams grow through shared context — not extra reporting

Windmill transforms sales and customer interaction signals from Gong into meaningful, ongoing performance insight.

## Connected data

When connected, Windmill securely reads the following from Gong:

| Data Type                                            | How Windmill Uses It                                                                |
| ---------------------------------------------------- | ----------------------------------------------------------------------------------- |
| Call & meeting metadata (participants, time, length) | Shows activity levels, participation, and customer-facing involvement               |
| Meeting transcripts                                  | Attach to matching 1:1s, feed recaps and review context, searchable by Windy        |
| AI conversation summary (when enabled in Gong)       | Short summary, key points, and action items surfaced on 1:1s and in Windy responses |
| Public comments                                      | Public-call comments are included; private comments are not synced                  |

**Windmill does not store raw audio or video.** Only the transcript and AI summary text are synced — the original recording stays on Gong.

## Visibility & Access

Windmill only syncs **public calls and comments** from Gong — private recordings are never imported.

* **If you have a Gong account:** You can view synced Gong data in Windmill
* **If you don't have a Gong account:** Gong data won't be visible to you in Windmill

This mirrors Gong's own access model — if you can see it in Gong, you can see it in Windmill.

## Permissions

Windmill requests **read-only**, scoped access through Gong’s API.

| Permission                                      | Purpose                                                        |
| ----------------------------------------------- | -------------------------------------------------------------- |
| Read call & meeting metadata                    | To reflect customer-facing work and conversation volume        |
| Read transcript and AI summary (when available) | To provide context for 1:1s, recaps, and review discussions    |
| **No write access**                             | Windmill never modifies calls, tags, or coaching notes in Gong |

## FAQs

<AccordionGroup>
  <Accordion title="Does Windmill store call recordings?">
    No. Windmill stores transcripts and summaries.
  </Accordion>

  <Accordion title="Does Windmill analyze transcripts?">
    We currently store transcripts, but don't offer any coaching built on top of transcripts.
  </Accordion>

  <Accordion title="Does Windmill write anything back to Gong?">
    No. The integration is read-only.
  </Accordion>

  <Accordion title="How often does Windmill sync data?">
    Hourly. New calls and insights typically appear in Windmill within an hour after they're processed in Gong.
  </Accordion>

  <Accordion title="Is this integration secure?">
    Yes. All data is encrypted in transit and at rest. Windmill complies with SOC 2 controls and stores only the minimum required performance-context data.
  </Accordion>

  <Accordion title="What happens when a rep changes teams or leaves?">
    Historical contributions remain for review context, but Windmill stops attributing new activity once they're deactivated.
  </Accordion>

  <Accordion title="Who can see Gong data in Windmill?">
    Only users with a Gong account can view Gong data in Windmill. We only sync public calls and comments — private recordings are never imported.
  </Accordion>
</AccordionGroup>

***