> ## Documentation Index
> Fetch the complete documentation index at: https://help.gowindmill.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Front

> Connect Front to Windmill so customer conversations, response activity, and inbox workload appear in recaps, 1:1 prep, and performance review context.

## Benefits of connecting Front to Windmill

Connecting Front to Windmill brings customer-facing work into performance conversations — so support, success, and ops teams get recognized for the real work they do every day.

* Automatically captures meaningful customer interactions without manual reporting
* Ensures employees get credit for responsiveness, problem-solving, and tone
* Reduces time spent preparing for reviews, calibrations, and promotions
* Provides managers with context for coaching and development conversations
* Makes performance reviews more fair and grounded in actual customer impact

Windmill turns ongoing support and communication work into structured insight for growth, feedback, and recognition.

## Connected data

When connected, Windmill securely reads *metadata* about activity in Front:

| Data Type                                                    | How Windmill Uses It                                               |
| ------------------------------------------------------------ | ------------------------------------------------------------------ |
| Message + thread metadata (timestamps, participants, volume) | Tickets solved, follow-through, and workload patterns              |
| Conversation assignment + ownership                          | Attributes work to the correct agent or team member                |
| Tags, status changes, and resolution outcomes                | Helps surface patterns in problem-solving and support quality      |
| Comment / internal note metadata                             | Adds narrative coaching context without exposing sensitive content |

> **Windmill does not ingest full message bodies by default.** Only metadata and summaries where explicitly approved.

## Permissions

Windmill requests **read-only** access to selected inboxes or teams in Front.

| Permission                       | Purpose                                                          |
| -------------------------------- | ---------------------------------------------------------------- |
| Read conversation metadata       | To reflect workload, responsiveness, and contribution patterns   |
| Read assignment + user ownership | To associate work with the correct employee in Windmill          |
| Read tag + status metadata       | To surface coaching and performance trends                       |
| **No write access**              | Windmill never sends messages or modifies conversations in Front |

## FAQs

<AccordionGroup>
  <Accordion title="Does Windmill write anything to Front?">
    No. The integration is strictly read-only.
  </Accordion>

  <Accordion title="How often does Windmill sync data?">
    Continuously. Interaction context appears in Windmill shortly after it occurs in Front.
  </Accordion>

  <Accordion title="Is this integration secure?">
    Yes. All data is encrypted in transit and at rest. Windmill meets SOC 2 security controls and uses least-privilege scoped API access.
  </Accordion>

  <Accordion title="What happens if an employee transitions roles or leaves?">
    Their historical contributions remain accessible for context, but Windmill stops associating new activity once they are deactivated.
  </Accordion>
</AccordionGroup>

***