Windmill is designed to make the lives of Support managers easier and create a better work environment for their teams. By proactively collecting feedback and tracking accomplishments, Windy—our Slackbot—helps managers stay informed, provide actionable coaching, and streamline communication, ensuring that managers receive timely insights without having to ask. Here are six practical use cases that show how a Support manager can effectively leverage Windmill to enhance team efficiency and employee experience.
Continuous Feedback for Team Development
Support managers often struggle to gather ongoing, actionable feedback about their team members. Windmill’s peer feedback feature ensures a steady stream of insights by prompting colleagues to share feedback after collaborating on tickets, escalations, or projects. For instance, after resolving a tricky customer case together, Windy might ask, “How did Alex contribute to solving this issue?” The feedback is seamlessly added to Alex’s profile and shared with their manager. This continuous input provides managers with a detailed understanding of team dynamics, enabling more impactful coaching sessions and tailored support for individual growth.
Making One-on-Ones More Efficient
One-on-one meetings between support managers and their direct reports are key opportunities for coaching, support, and development. Windmill helps make these meetings more efficient by providing a summary of recent accomplishments, peer feedback, and collaboration insights. Before a one-on-one, managers can quickly review Windy's insights to get a clear understanding of the individual's recent work, challenges, and successes. This means less time spent catching up on basic context and more time focused on meaningful conversation, coaching, and problem-solving.
Data-Driven Employee Development Plans
Performance reviews and growth plans often miss the mark due to incomplete data. Windmill solves this by collecting a steady flow of peer feedback and enriched accomplishment records throughout the year. Support managers can use this information to craft personalized development plans. For example, a manager might identify trends, such as an agent excelling in resolving escalations but needing to improve first-response times. With Windmill’s insights, managers can provide targeted guidance and create actionable development goals, leading to continuous improvement and higher employee satisfaction.
Boosting Recognition and Morale in Team Meetings
Recognizing team members for their hard work is essential but often overlooked. Windmill helps support managers bring recognition into the spotlight. For example, Windy highlights noteworthy peer feedback or accomplishments before a weekly team meeting, such as a shoutout for “delivering an exceptional customer experience during a complex escalation.” Managers can share these moments with the entire team, fostering a culture of appreciation and motivation while showcasing the impact of individual contributions.
Effortless Weekly Progress Tracking
Tracking accomplishments across a support team can be tedious and time-consuming. Windmill’s accomplishments feature simplifies this by having Windy prompt team members every Friday to share their weekly wins, such as “Closed 50 support tickets, including five VIP accounts.” Windmill enriches these updates with linked data from tools like Zendesk or Intercom, providing context around customer interactions and resolutions. Managers can quickly review progress, identify standout contributions, and ensure alignment on team goals—all without chasing updates or pulling manual reports.